Wie Sie Fälle in crm 2011 programmgesteuert schließen

Question

Ich mache ein Update in crm mit ssis. Ich habe versucht, einige Fälle in crm basierend auf bestimmten Bedingungen zu schließen. Dies ist mein Beispielcode in public override void Input0_ProcessInputRow(Input0Buffer Row) Methode.

public override void Input0_ProcessInputRow(Input0Buffer Row) 
{ 
    // Create a Entity object of type 'case' 
    Entity caseEnt = new Entity("incident"); 


    Entity incidentResolution= new Entity("incidentresolution"); 
    incidentResolution.Attributes.Add("incidentid", new 
     EntityReference("incident", Row.DEVCaseGUID)); 


    caseEnt["incidentid"] = Row.DEVCaseGUID; 


    //organizationservice.Update(caseEnt); 

    //Changes added here by // 
    EntityCollection collection= GetAssociatedActivities(new EntityReference("incident", Row.DEVCaseGUID)) 

     foreach (Entity activity in collection.Entities) 
    { 
     CancelActivity(activity, organizationservice); 
    } 
    // Changes added here // 

    // Close the incident with the resolution. 
    var closeIncidentRequest = new CloseIncidentRequest 
    { 
     IncidentResolution = incidentResolution, 
     Status = new OptionSetValue(5) 
    }; 

    organizationservice.Execute(closeIncidentRequest); 

} 

private EntityCollection GetAssociatedActivities(EntityReference regarding) 
{ 
    QueryExpression query = new QueryExpression { EntityName = "activitypointer", ColumnSet = new ColumnSet(new string[] { "activitytypecode" }) }; 
    query.Criteria.AddCondition("regardingobjectid", ConditionOperator.Equal, regarding.Id); 
    query.Criteria.AddCondition("statecode", ConditionOperator.NotEqual, 1); //ignore completed 
    EntityCollection collection = organizationservice.RetrieveMultiple(query); 
    return collection 

} 

// Cancel an Activity 
private static void CancelActivity(Entity entity, IOrganizationService service) 
{ 
    EntityReference moniker = new EntityReference(); 
    if (entity.LogicalName == "activitypointer") 
    { 
     if (entity.Attributes.Contains("activityid") & entity.Attributes.Contains("activitytypecode")) 
     { 
      moniker.LogicalName = entity.Attributes["activitytypecode"].ToString(); 
      moniker.Id = (Guid)entity.Attributes["activityid"]; 
      SetStateRequest request = new SetStateRequest(); 
      request.EntityMoniker = moniker; 
      request.State = new OptionSetValue(2); 
      request.Status = new OptionSetValue(-1); 
      SetStateResponse response = (SetStateResponse)service.Execute(request); 
     } 
    } 
} 

Row.DEVCaseGUID die GUID der Fall ist. Statuscode ist 5 für geschlossen. statecode ist 2 für gelöst.

Ich versuchte, diese example zu folgen, aber kein Erfolg. Oder gibt es einen einfachen Weg, dies zu erreichen?

Answer 1

Das Schließen eines Falls in CRM unterscheidet sich von der Einstellung des Status/Statuscodes. Eine Intermediate-Entität mit dem Namen wird erstellt, wenn ein Fall geschlossen wird. Sie können den folgenden Code versuchen, den Fall programmgesteuert zu schließen.

Entity incidentResolution= new Entity("incidentresolution"); 
incidentResolution.Attributes.Add("incidentid", new 
      EntityReference("incident", Row.DEVCaseGUID)); 

     // Close the incident with the resolution. 
     var closeIncidentRequest = new CloseIncidentRequest 
     { 
      IncidentResolution = incidentResolution, 
      Status = new OptionSetValue(5) 
     }; 

     organizationservice.Execute(closeIncidentRequest); 

Bitte beachten Sie, dass ein Fall nur als Closed/Completed only markiert werden kann, wenn alle activitites diesen Fall in Bezug auf abgeschlossen sind.

Update-09-Nov-2017: Bezug zum Schließen CASE damit verbundene Tätigkeiten Code Hinzufügen

private List<Entity> GetAssociatedActivities(EntityReference regarding) 
    { 
     QueryExpression query = new QueryExpression { EntityName = "activitypointer", ColumnSet = new ColumnSet(new string[] { "activitytypecode" }) }; 
     query.Criteria.AddCondition("regardingobjectid", ConditionOperator.Equal, regarding.Id); 
     query.Criteria.AddCondition("statecode", ConditionOperator.NotEqual, 1); //ignore completed 
     EntityCollection activities = organizationservice.RetrieveMultiple(query);//change collection to activities 
     foreach (Entity activity in activities.Entities) 
     { 
      CancelActivity(activity, organizationservice); 
     } 
    } 

    // Cancel an Activity 
    private static void CancelActivity(Entity entity, IOrganizationService service) 
    { 
     EntityReference moniker = new EntityReference(); 
     if (entity.LogicalName == "activitypointer") 
     { 
      if (entity.Attributes.Contains("activityid") & entity.Attributes.Contains("activitytypecode")) 
      { 
       moniker.LogicalName = entity.Attributes["activitytypecode"].ToString(); 
       moniker.Id = (Guid)entity.Attributes["activityid"]; 
       SetStateRequest request = new SetStateRequest(); 
       request.EntityMoniker = moniker; 
       request.State = new OptionSetValue(2); 
       request.Status = new OptionSetValue(-1); 
       SetStateResponse response = (SetStateResponse)service.Execute(request); 
      } 
     } 
    } 

https://www.magnetismsolutions.com/blog/roshanmehta/2012/2/16/Dynamics_CRM_2011_Closing_all_Related_Activities_for_a_Record.aspx

https://msdynamicscrmblog.wordpress.com/2013/06/18/there-are-still-open-activities-associated-with-this-case-when-resolving-a-case-in-dynamics-crm-2011/